Plan-based response commitments, regulatory updates and version upgrades are included in every subscription.
Included in subscription
An ERP is a critical system; downtime or an unanswered problem translates directly into lost business. Our support team is made up of implementation consultants, not a call centre; you work with people who know the product.
Channels and times
- Starter: portal and e-mail, reply within one working day
- Business: portal, chat and phone, reply within four hours
- Enterprise: priority line, reply within one hour, assigned technical account manager
Included in the subscription
Regulatory updates (e-invoice schema changes, SGK, VAT returns and so on), quarterly new versions, security patches and daily backups are all at no additional charge.
Remote connection and monitoring
When needed we intervene live on your issue through screen sharing. System performance and integration queues are monitored 24/7; if a critical fault occurs our team is alerted before you notice.
Scope of service
- Consultant-level support
- 1-hour response (Enterprise)
- Free regulatory updates
- Quarterly new releases
Support & Maintenance (SLA) — get a quote
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